Choose a partner who is passionate about customer service:

• Deliver customer satisfaction - your clients expect to be heard, understood and their queries responded to effectively. Your customers will be greeted by staff recruited from customer service backgrounds with a "can-do" attitude; rather than pushed from pillar to post through an anonymous "call centre".
• Simple or complex issue resolution - first time - You'd be surprised what we can handle! By working with you and understanding your business, both simple and complex queries can often be resolved on the first call.
• Create space for you to build your business - By resolving your clients' requests, and only escalating issues that you need to be involved in, your day has just got easier - leaving you free to build your business
• Integrate with your systems - you don't have to reinvent the wheel, just let us integrate seamlessly with your systems to deliver the right information and record your customers' requests.
• View the "big picture" - full service and management reports ensures you can see the what your customers asked for and how it was resolved. If you need more information then you can simply "drill down" into the details
• Full call recording - digital quality call recordings ensure that if a dispute arises then the facts of the matter are presented without distortion!

	Price Guide
	Set-up	£75 - £450
	Monthly service fee	£40
	Cost per 30 second call unit	35p
	Email / SMS delivery / info registered on client website	FREE
	24 hour service additional costs	£150 set-up, £20 per month additional service charge
	Please contact us for prices for call handling over 2000 calls per month