Maximise ROI on your new member acquisition campaigns and provide members with a central point of contact day or night; whilst releasing your experienced staff to use their time the most strategically.

GoResponse has over 5 years' experience providing membership registration and support to a wide variety of clients. Our existing clients have diverse requirements from leisure and gaming registrations to IFA network members' support, so you can rely on a partner with a breadth of experience in this area.

Solutions provided to date include:

• Membership Registration Lines - Handle initial enquiry and FAQ's; close enquiry and take subscription payment.
• Registration Up Sell - Present premium membership options with invitation to upgrade membership.
• Member Support - using your defined support processes agents can assist your members to get the most from their subscription. This can include technical support e.g. for members' web portals.
• Revitalising Lapsed Members - dedicated agents call your lapsed subsciption base with incentives to re-subscribe

By choosing GoResponse, you can benefit from:

• Real Time MI - See how your campaign is performing in real time from the comfort of your own desk. You'll be in control and fully informed from the moment your campaigns go live.
• Experienced Agents - The agents handling your calls are experienced staff who are passionate about delivering the right results for our clients.
• Results Driven Account Management - Your dedicated account manager is results driven and will work with you to evolve the service to provide maximum benefit.

When you're considering a call handling partner we recognise that you're looking for:

• Capacity - the ability to handle calls intelligently, even during peaks in demand
• Timely Response - keeping call answer times and abandon rates to a minimum
• Powerful Analytics - clear insights into overall performance, lead generation sources and the quality of the leads generated
• Integration - The abililty for the call centre to integrate with your own systems to provide a seamless transfer of your leads or sales information.

You can benefit from a company that wishes to partner with clients, rather than just be "another supplier". Perhaps you'll be surprised by the passion for your business that you'll experience.

> 24 Hour Call Handling
> New Member Registrations with Up Sells
> Member Support (inc Tech Support)
> Lead Source Tracking
> Real Time MI, Other Reports & Analytics