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Case Study - Sales Order Lines
DEKRA Vehicle Inspections |
When Europe?s leading vehicle inspection organisation wanted to move into ?top gear? in Great Britain, it was no accident that DEKRA Vehicle Inspections chose GoResponse to provide its call handling and Customer Services.
?We have set out on the road of what we hope will be a long and mutually beneficial partnership with GoResponse and we are looking at some of its other services which might be suitable for us.? said Business Development Director, Peter Chapman. ?We needed to have a competent, forward thinking company which could form an effective business relationship with us, who could adapt quickly and efficiently to accommodate any changes in our marketplace?.
GoResponse handle all telephone bookings and customer service queries. Utilising clever technology integrated into the call handling scripts, the car details are pulled down from the live Experian database to verify the integrity of the car before an inspection is actioned, payments are made utilising the script's integrated PROTX payment system and prices for each type of car and engine size are automatically calculated from data hosted on the in-house SQL database look-up facility.
?GoResponse is very customer focused, and that?s an important principle because their services adapt to our products and customer needs? says Mr Chapman. ?With both DEKRA Vehicle Inspections and GoResponse believing that services begin and end with the customer we are confident that everyone is in safe hands.?
DEKRA provides neutral safety checks to the DTM, the world?s fastest touring car series, so who better to trust for your peace of mind and safety when buying a used car? |
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Case Study - Sales Order Lines
Wag Life |
Annemieke Hartman?s first words to us when she first enquired about our call handling service were "I need help to get a life". Management consultant Annemieke found that the increasing demands of her services meant that she was spending more and more time out of the office and unable to respond in good time to enquiries from potential and existing clients.
Now using our messaging service, she can respond promptly to enquiries no matter where in Europe she happens to be.
So pleased was she with our service, when she decided to launch her first e-commerce web business, GoResponse were the natural partner to provide a virtual sales office, handling customer enquiries and orders.
Fuelled by the success of this venture, Annemieke is now in the process of launching her second web business, Oi Noise, and guess who will be handling the customer interface.
Now a serial entrepreneur, practising what she preaches, GoResponse has given her the time to?. get even busier.
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