Kelly Services has over 100 high street locations across the UK, and places 10,000 people in permanent work every year and more than 21,000 people in temporary placements every week. One of their major clients, an international pharmaceuticals company, relies on Kelly to provide contract and temporary staff to keep their production lines running 24 hours a day.
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The dust has nearly settled after providing customer service support for the Robbie Williams Tour, incorporating 30 dates in 19 venues to Inner Sanctum subscribers in advance of general release. Our client , Trinity Street, (www.trinityst.com) managed the whole project from web sales to fulfilment of the tour tickets launch, they handled over 1000 customers transactions a minute and sold within 4 hours 75% of the ticket allocation - breaking records for number of transactions made in such a time frame. This resulted in the release of more dates and within the first 10 days, 50% of the whole Tour was sold.
Recent poll reveals customers feel negatively towards companies that outsource work overseas. Young people don't trust overseas call centres and are critical of companies that outsource work to offshore locations.
Data from the latest CBI/AXA survey on absence and labour turnover trends in the UK suggests that a 'culture of absenteeism' still exists in too many workplaces.
