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With new online and TV gaming companies appearing in the marketplace, almost by the day, it’s not only the game play or incentive bonuses that will win the day. The customer service experience provided to your clients is of paramount importance if they’re going to view you as a serious player in the market.
GoResponse has over 5 years’ experience providing specialist call handling for companies providing both fixed odds games and the full range of casino games, be that through TV, online or mobile. In fact, GoResponse is the number one outsourced call centre bureau in this sector.
When you’re investing significant amounts in new client acquisition, you can’t gamble with your call handling. We have a proven track record in:
- Converting new enquiries to depositing players
- Achieving higher deposits through successful presentation of match up bonuses
- Spotting the tell-tale signs of card rings and fraudulent callers
- Handling self exclusion requests tactfully and decisively
- Account maintenance including facilitating deposits and withdrawals
Relevant Services:
- New player registrations
- Customer services (account maintenance, deposits/withdrawals etc)
- Self exclusion
- Player support – assisting with IVR use, gameplay
Benefits:
- Reduce costs through outsourcing peaks in demand
- Maximise marketing ROI with robust main channel response
- Real time information on client registrations/campaign response
- Guaranteed capture of critical information
Features:
- Full 24x7 call/email response
- Real time reporting
- Simple to implement
- Specialist staff with extensive experience
- Solutions that evolve with your organisation
You can benefit from a company that wishes to partner with clients, rather than just be "another supplier". Perhaps you'll be surprised by the passion for your business that you'll experience.
To find out more,
call 0800 043 0443 or
contact us by email
or feel free to
chat online.
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