Charities

GoResponse has over 5 years’ experience providing specialist call handling for a wide range of charitable organisations. When you’re investing significant amounts in new supporter acquisition, you can rely on GoResponse's proven track record.

Why Choose A Call Centre Solution?
Despite many communication channels to choose from, having a call centre solution blended into your communication strategy can leverage some unique benefits:

Higher Donations - For certain situations it is appropriate to present supporter incentives, or to convert ad-hoc donors into those who regularly give. The personal interaction offered by a quality call centre service will consistently achieve better results than impersonal methods alone.
Increased Supporter Insight - Interacting with potential supporters allows you to understand their preferences and expand the areas of support that they will have the most empathy with. By focussing support into areas that they will feel most passionate about will provide increased longevity and future opportunities for expanding support.

What Solutions Are Available To Me?
All solutions provided by GoResponse are adapted to our clients' unique requirement, however examples of solutions provided to date include:

Information Request Lines - handling initial enquiries and providing information regarding supporter opportunities. Information pack request information can also be captured, or your potential supporter can be provided with HTML email and/or PDF document delivery direct whilst on the call.
Media & Advertising Response – maximise your marketing ROI by ensuring robust media response and capturing every enquiry and automatically collating lead sources.
Payment Processing – ensuring that your supporters can make the right decision to donate, and process payments via debit/credit card.

Keep In Control
Access real-time information regarding response to your campaigns, including supporter adoption rates, average donations and revenue captured through the call centre. Only GoResponse provides on-demand feedback as soon as each call has finished.

Further Benefits:

Reduce costs through outsourcing peaks in demand
Maximise marketing ROI with robust main channel response
Guaranteed capture of critical information

Features:

Full 24x7 call/email response
Simple to implement
Specialist staff with extensive experience
Solutions that evolve with your organisation

You can benefit from a company that wishes to partner with clients, rather than just be "another supplier". Perhaps you'll be surprised by the passion for your business that you'll experience.

To find out more, call 0800 043 0443 or contact us by email or feel free to chat online.