The current reaction against off shoring calls shows no signs of abating. So how do you reduce costs without sacrificing your customers’ trust and loyalty? How do you ensure that your customers receive the highest levels of care and brand representation in an ever increasing compliant market place?

Through the careful assessment of clients’ complete communication requirements and strategy, GoResponse has leveraged cost savings for major brands in the FS sector.

Using advanced “joined up” communications techniques reduces both time spent on the phone and improves the customer experience. You can directly benefit from our solution architects and an operational management team versed in working with some of the leading financial service companies within the UK.

Solutions for product specialists offering:

• Finance & Funding
• Credit Cards
• Mortgages
• Buy-To-Let Solutions
• Equity Release
• Endowment Trading
• Pensions & Annuities
• Investments & Savings
• Insurance

Areas of niche support:

• Form Completion & Applicant Screening – handling initial enquiries from your campaigns and screening applicants to ensure they meet basic criteria; saving your trained (and costly) advisors’ time, allowing them to concentrate on the core aspect of processing applications through to completion
• Claims Handling & Processing – A whole range of services from initial claims handling to full cycle claims processing. Outsource peaks in demand, out of hours cover or even full BPO can be achieved in responsive timescales at competitive costs.
• Corporate Reception – centralise your communications and ensure that important calls are always handled in a manner that you’d be delighted with.
• Central Point Information Hubs – As financial services companies look to increase their referral base partnerships and intermediary networks, an ever increasing importance is being placed on monitoring partner generated activity from a central point.
  GoResponse provides support to a myriad of partner enquiries ranging from requests for literature, application & product transfer forms, through to providing technical support lines to IFA members experiencing difficulties accessing partner areas on our clients’ websites.

Benefits:

• Lower operating costs through outsourcing peaks in demand
• Back office systems integration means joined up client support across your organisation & GoResponse
• Meet your customers’ expectations every time

By integrating with your systems, GoResponse can become part of the fabric of your operations, centralising information and giving you a 360 degree view of your communications.

Features:

• Efficient support request resolution
• Full 24x7 call/email response
• Real time reporting
• Simple to implement
• Specialist staff with extensive experience
• Solutions that evolve with your organisation

To find out more, call 0800 043 0443 or contact us by email or feel free to chat online.

> Cost Savings & Improved Staff Efficiency
> Simplification Of Communications
> Solutions For Wide Range of FS Products
> Real-Time MI & Analytics
> Full Integration With Your Systems