Don't risk exposing your best clients to a call handling service that doesn't perform.  When you have SLA's with demanding intial response and time-to-fix commitments, you require a partner with excellent quality of response, intelligent systems and experienced staff.  GoResponse has both the tecnological pedigree and track record to provide you with award-winning service.

Providing 24x7 support for some of the top technology brand names has enabled development of innovative solutions for our clients.

Why Are You Different From The Competition?
You can choose GoResponse with confidence because we have:

• Best Response Times - within our class, we have some of the best response times in our industry. We share your view that you don't want to keep your clients waiting on the phone.
• Best of Breed Technology - continual investment into systems means that you can enjoy service from robust systems that are incredibly flexible, allowing tailor made solutions for your business or organisation.
• Transparency - working openly and honestly with clients engenders trust and long term relationships. That's why you can expect complete openness with respect to KPI's and call centre performance.

Existing Solutions
Below are examples of solutions that have been implemented to date:

• Support Logging & Escalation - Simple capture of support requests from your clients with a call out made to your on call support rota or support assistance centre.
• First Line Support & Escalation - By following pre-defined support workflows, common problems can be eliminated, reducing simple issues causing out of hours calls to your staff. If the workflow does not solve the issue then the problem is immediately escalated to your call out rota.
• Escalation For Multiple Skill Sets & Territories - Identify the correct technical resource through complex multi-variable mappings based on technician availability, equipment or support request type (leading to skill set selection) and geography. This has been successfully implemented for clients with worldwide presence for multiple products and support disciplines.
• Support Desk Integration - Integrate fully with your existing support desk or trouble ticket system to provide end-to-end support and status updates for callers. Provides a central respository for all your MI and audit trail data.
• Real Time Data Exchange - A useful solution that allows for
  • controlling which clients have access to 24 hour support by real time validation of their support contract status
  • bringing the latest support updates and ticket status into the GoResponse system if full access is difficult due to IT policies or your support system does not support remote access.

When you're looking for a call handling partner we recognise that you're looking for:

• Capacity - the ability to handle communications intelligently, even during peaks in demand
• Quality - delivering your brand values and quality to your customers or potential customers.
• Powerful Analytics - clear insights into overall performance, lead generation sources and the quality of the leads generated
• Integration - integrate seamlessly with your infrastructure to ensure centralisation and management of your data.

You can benefit from a company that wishes to partner with clients, rather than just be "another supplier". Perhaps you'll be surprised by the passion for your business that you'll experience.

> Full 24x7 Response
> Simple Logging & Escalation Available
> Select By Skill Set, Product & Geography
> Full Audit Trail & MI Reports
> Full Integration With Your Systems