Providing the best possible experience for clients is what we all strive for. But as clients' expectations increase and service provision gets more complex; exceeding expectation also becomes a growing challenge.

In response to this challenge, GoResponse has created bespoke solutions for clients whose businesses prioritise customer care. In turn, our clients have been rewarded with quantifiably higher levels of customer satisfaction and repeat custom.

Solutions created to date have included:

• First line customer contact - providing a central point of contact for all customer requests and enquiries. Providing information to resolve as many queries on the first call as possible and escalating customer queries.
• Customer case management - integrating with clients' CRM systems to log and provide updates for customer enquiries or help requests.
• First line customer support - works especially well for customers who can be directed through defined troubleshooting processes. The requests are either resolved on the first call or escalated to second line within your organsiation.
• Dedicated customer support representative - Dedicated staff to handle a complete range of customer queries to their resolution.

By choosing GoResponse, you can benefit from:

• Experienced Agents - The agents handling your calls are experienced staff who are passionate about delivering the right results for our clients.
• Customer Care Pedigree - The culture of GoResponse reflects a true passion to serve clients. Our management team reflects this culture with staff acquisitions from senior Customer Relationship Managmenent roles with Lloyds TSB, Saga Insurance and British Gas.
• Best Answer Times In The Industry - By optimising our resources we provide some of the best answer times and abandonment rates in the bureau industry.

You can benefit from a company that wishes to partner with clients, rather than just be "another supplier". Perhaps you'll be surprised by the passion for your business that you'll experience.

> 24 Hour Call Handling
> Integration With Your CRM
> First Line Complaint Resolution
> Complaint Escalation to Inhouse Staff
> Real Time MI, Other Reports & Analytics